Payment and Shipping Policy

All of our products are shipped by Swiss Post, by DHL, by China Post or by PostNL, depending on whichever service has the shortest delivery time to your location, After we confirm your order, we will ship as soon as possible within 24 hours for you.
All items ordered are shipped from our facility in China. Here is our address:
Work Address: Zehua Building, East Ring 1 Rd, room 906, Longhua District, ShenZhen Guangdong Province, 518131, China.
Orders are usually shipped on the same day after order confirmation and payment.
You will receive an email notification when your order is shipped. A tracking number will be provided, which will become active within 24 hours. Please note that this process may take longer during events or holidays. If you are unable to track your package normally, please contact us, and we will resolve this issue within 48 hours.
If your order is delayed, please contact us via email at order@gooshop.org, and we will promptly check the situation with the transportation company. Thank you for your understanding and support.
Please ensure that your delivery address is correct. If you need to change your address, please send an email to us within 24 hours after payment. We are not responsible for incorrect or non-existent addresses.
We can cancel your order if you contact us in time after your purchase. If your payment is complete and the parcel has not been shipped out, you can cancel your order before delivery. We will refund the full amount. Orders cannot be canceled once the parcel has been shipped out.
We will provide a tracking number and a tracking link promptly. If you have not received your item for an extended period, please contact us promptly. We will confirm the status with the couriers and get back to you as soon as possible.
If the product gets lost during transportation, we will arrange a replacement for you and bear the shipping cost ourselves. Alternatively, we will issue a full refund if you no longer need the item.