We warrant that the products sold on our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship. Our detailed warrant policy is as follows:
1. Unless otherwise specified,we warrant our products for one year under normal, non-commercial use. During the first ninety (90) days from the date of purchase, we will repair or replace any defective products.
2. After ninety (90) days and up to one year of purchase, we will, subject to inspection, repair the defective battery pack or replace it with a new or reconditioned unit. The return must be accompanied by a Return Merchandise Authorization (RMA) number, which is to be issued upon request, and must be shipped prepaid (prepaid satchel or stamps would not be accepted, nor would they be returned). A shipping rebate will be extended to the customer in the event that a defect in material or workmanship is confirmed.
3.Unless otherwise specified, the warranty period is one year from the date of original purchase. A replacement item, if sent, does not restart, or in any way extend, the warranty period.
4. For battery packs or battery related products, cell capacity depletion over time under regular use is normal, and is not an indication of defect. A battery pack that retains eighty percent (80%) of its original capacity after thirty-six months is considered normal.
5. For battery packs or battery related products, warranty is void if the battery pack has been improperly charged, installed or misused in any way, or if the label and/or bar coded warranty label has been removed or tampered with.
6. Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the battery pack was originally purchased.
General Return Policy
It is our goal to provide our customer 100% satisfaction. If, for any reason, you are not satisfied with our product(s), please contact us immediately either by phone or e-mail and have your invoice handy. We will try our best to solve your problem. If you return the product(s) to us within 30 days, we will refund you the full product price (no shipping cost will be refunded unless it is proved that the return is a result of our error). Prior to returning a product, email us for a RMA and complete the instructions on how to ship the product(s) back to us. Please see "RMA procedures" below. Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the battery pack was originally purchased. All returns are for credit only and must be made within thirty (30) days after the invoice date.
It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if you want to return the product for any reason.
Refund
Credit will be issued for part cost and tax less any re-stocking fees (where applicable). Shipping and handling charges will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase. If you apply a refund request. Money will be return back to your account within 7 - 15 working days after we agreed.
Order Cancellations:
We can cancel your order if you contact us promptly after your purchase.
If your payment is complete and the parcel has not been shipped out, you can cancel your order before delivery. We will refund the full amount. Orders cannot be canceled once the parcel has been shipped out.
Lost Items:
If the product gets lost during transportation, we will arrange a replacement for you and bear the shipping cost ourselves. Alternatively, we will issue a full refund if you no longer need the item.
Return Merchandise Authorisation (RMA) Procedures
1. Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please email us at order@gooshop.org to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).
2. Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
3.Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
4. Repack in original packaging: Enclose everything originally received, including all manuals and related materials. Place the packaged products in a protective outer box. We have to receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products which you purchased from us must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.
5.It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product for any reason.
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